Privacy & Terms

Welcome to Sole Story. We respect your privacy and are committed to protecting your personal data. This combined Privacy Policy and Terms of Service explains what information we collect, how we use it, and the rights you have when you visit our store or make a purchase.

By accessing Sole Story, you agree to the practices described here. If you do not agree, please discontinue use of our website and services.

We collect information you provide directly and data gathered automatically:

• Account & order data — name, email, shipping address, and order history when you create an account or check out.
• Payment details — processed securely by our payment provider; we never store full card numbers.
• Usage data — pages visited, device type, browser, and approximate location via cookies and analytics.
• Communications — messages you send us through support, forms, or email.

We use your information to:

• Process orders, payments, shipping, returns and exchanges.
• Provide customer support and respond to your inquiries.
• Send order updates and, with consent, marketing about new drops.
• Improve our products, website performance and personalize your experience.
• Detect fraud and keep our store and customers secure.

We never sell your personal data to third parties.

We use cookies and similar technologies to keep you logged in, remember your cart, analyze traffic, and tailor content. You can control or disable cookies through your browser settings, though some features of the store may not function properly without them.

Essential cookies are required for the site to operate; analytics and marketing cookies are optional and only set with your consent where required by law.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing.
• Withdraw marketing consent at any time.
• Request a portable copy of your data.

To exercise any of these rights, contact us at Info@solestory.pk. We respond to all verified requests within 30 days.

All content, designs, logos and imagery on Sole Story are our property and protected by intellectual property laws. You may not reproduce or redistribute them without written permission.

Prices, availability and product descriptions are subject to change without notice. We reserve the right to refuse or cancel any order, including for suspected fraud or pricing errors. By placing an order you confirm the information you provide is accurate and that you are authorized to use the chosen payment method.

Sole Story is provided on an “as is” basis. To the fullest extent permitted by law, we are not liable for indirect or consequential damages arising from use of the site.

We offer 7-day free returns on unworn pairs in original condition and packaging. Refunds are issued to your original payment method within 3–5 business days of our warehouse receiving your return. Final-sale items are not eligible.

Standard shipping is free on orders over ₨8,000. For full details, see our Shipping & Returns page.

Questions about this policy or your data? We’re here to help.